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Product & Technical Support

Contact ClimaTemp Portables Technical Support Team now!

To reach our Technical Support Team and for product troubleshooting, call us at 844-349-5665

For any other inquiries fill out our contact form below.

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Warranty Registration

Register your ClimaTemp Portable Air Conditioner, Heat Pump or Wtaer-Cooled portable Air Conditioner.

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Limited Warranty
 

We stand behind our products! 

ClimaTemp Portables Inc. Limited Warranty Policy

Warranty Coverage

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ClimaTemp Portables Inc. warrants its portable air conditioners, heat pumps, and water-cooled portable air conditioners against defects in materials or workmanship under normal use. During the 12-month limited warranty period from the date of purchase (determined by the ship date or documented installation date), ClimaTemp will, at its discretion, repair or replace any defective product or part, covering parts and predefined labor costs. An additional 24-month standard compressor warranty applies solely to the compressor, excluding refrigerants, labor, or additional parts and services.

Exclusions

This warranty applies exclusively to portable air conditioners, heat pumps, and water-cooled portable air conditioners manufactured by ClimaTemp Portables Inc. It does not cover:

  • Dehumidifiers or products not manufactured by ClimaTemp, including private-labeled products.

  • Issues arising from improper operation, neglect, abuse, abnormal use, incorrect electrical connections, or failure to perform routine maintenance.

  • Damage due to improper installation, shipping, or transport.

  • Damage from abnormal power conditions, including loss of power, voltage irregularities, power surges, or improper voltage.

  • Expenses for labor or materials related to the removal or reinstallation of the product.

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Manufacturer Liability

ClimaTemp Portables Inc. shall not be responsible or liable for any damage to a distributor’s or customer’s property resulting from the use, misuse, or installation of its equipment, including but not limited to water-cooled products. Customers assume full responsibility for proper operation and maintenance in accordance with provided instructions. Any issues caused by customer misuse or damage will result in repair charges billed to the customer. All shipping charges for returned parts are the responsibility of the customer.

Water-cooled Liability Statement: The customer assumes all and full responsibility for the use of water-cooled portable air conditioners in any application and acknowledges that the manufacturer is not liable for any damages to property resulting from its operation or misuse. Any maintenance, installation, or handling of the unit must be performed in accordance with the provided guidelines, and the customer accepts all risks associated with its use. The manufacturer disclaims responsibility for any property damage, loss, or injury caused by the unit’s operation or failure to follow instructions.

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Warranty Conditions

This limited warranty is conditional upon:

  1. Return of the defective part to ClimaTemp Portables Inc. All shipping charges for returned parts are the responsibility of the customer.

  2. If return is not feasible, submission of pictures of the defective part, area, or repair, as requested and approved by ClimaTemp.

  3. Determination by ClimaTemp that a defect in material or workmanship exists.

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Disclaimer of Warranty

Except as expressly stated in this warranty policy, ClimaTemp Portables Inc. disclaims all representations, conditions, and warranties, whether express or implied, including but not limited to implied warranties of title, merchantability, non-infringement, and fitness for a particular purpose.

Limitation of Liability

ClimaTemp Portables Inc. shall not be liable for any special, incidental, punitive, or consequential damages, including loss of profits, whether arising in contract, tort, warranty, or otherwise, even if advised of the possibility of such damages. These limitations apply even if remedies such as error correction, repair, replacement, performance of services, or refund of payments fail their essential purpose. ClimaTemp’s total liability, whether in contract, tort, negligence, strict liability, by statute, or otherwise, is limited to the customer or third party making the claim.

Governing Law and Jurisdiction

For further details, visit www.Clima-Temp.com.

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Shipping Policy ClimaTemp Portables Inc. Effective Date: July 2026

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Order Processing & Shipping

We process most in-stock orders within 1–2 business days (Monday–Friday, excluding holidays). Custom or built-to-order units, large production orders, or items requiring special preparation may take additional lead time—we will notify you with an estimated timeline before confirming your order.

Once your order ships, you will receive a shipping confirmation email with tracking information (when available).

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Shipping Methods and Delivery

  • Smaller items/accessories: Shipped via UPS, FedEx, or similar ground carriers.

  • Large equipment/portable cooling units: Shipped via LTL (Less-Than-Truckload) freight carriers. These shipments typically require a scheduled delivery appointment and may involve a liftgate, forklift, or other unloading equipment at the destination.

  • We ship primarily within the continental United States. International shipping, Alaska, Hawaii, and remote locations are available on a case-by-case basis and will be quoted separately.

Delivery estimates are provided but actual delivery times can vary due to carrier schedules, weather, traffic, or other factors beyond our control.

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Shipping Costs

Shipping charges are calculated and quoted prior to order finalization. Factors include weight, dimensions, destination, and shipping method.​

  • Additional fees may apply for: liftgate service, residential delivery, limited-access locations, address corrections, redelivery, or fuel surcharges.

All shipments are FOB Origin unless otherwise specified in writing. Title and risk of loss generally pass to the customer upon tender to the carrier.

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Customer Responsibilities Upon Acceptance of Shipment

It is your responsibility to inspect all shipments thoroughly upon delivery.

  1. Visible Damage or Shortages:

    • Inspect the exterior packaging and contents before signing the delivery receipt (Bill of Lading or Proof of Delivery).

    • Note any visible damage, shortages, or exceptions on the carrier’s delivery receipt (e.g., “damaged packaging,” “crushed corner,” “short 1 unit”). Have the driver acknowledge it.

    • Take clear photographs of the packaging, any damage, and the overall shipment before unloading.

    • Do not refuse the entire shipment for multiple items unless it is completely unusable—accept it and note exceptions to preserve your claim options.

  2. Concealed Damage: If damage is discovered after opening the packaging, notify us and the carrier immediately (ideally within 24–48 hours of delivery, and no later than the carrier’s deadline, often 5–7 days). Retain all original packaging, packing materials, and damaged items for inspection.

  3. Acceptance: Signing the delivery receipt without noting exceptions constitutes acceptance of the shipment in “apparent good order and condition.” Once accepted without proper notation, responsibility for any subsequent issues (including damage that could have been noted at delivery) shifts to the customer.

Failure to properly inspect, document, and notify may result in denial of damage claims by the carrier and/or us.

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Claims for Damaged or Lost Shipments

  • Contact us immediately with your order number, tracking details, photos, and carrier documentation.

  • You must cooperate fully, including making the shipment available for carrier inspection if required.

  • We are not responsible for delays or denials caused by improper documentation or late reporting.

Other Important Notes

  • Returns: All shipping charges for returned parts are the responsibility of the customer. Return shipping is typically the customer’s responsibility unless the shipment was damaged or incorrect due to our error.

  • Force Majeure: We are not liable for delays caused by events beyond our reasonable control (e.g., weather, strikes, carrier issues, natural disasters).

  • This policy is subject to change. Please review it periodically or contact us with questions.

For questions about your specific shipment, contact our customer service team at 844-349-5665.

Thank you for choosing ClimaTemp Portables. We strive for reliable delivery and stand behind our products and service.

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