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Shipping Policy ClimaTemp Portables Inc. Effective Date: July 2026

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Order Processing & Shipping

We process most in-stock orders within 1–2 business days (Monday–Friday, excluding holidays). Custom or built-to-order units, large production orders, or items requiring special preparation may take additional lead time—we will notify you with an estimated timeline before confirming your order.

Once your order ships, you will receive a shipping confirmation email with tracking information (when available).

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Shipping Methods and Delivery

• Smaller items/accessories: Shipped via UPS, FedEx, or similar ground carriers.

• Large equipment/portable cooling units: Shipped via LTL (Less-Than-Truckload) freight carriers. These shipments typically require a scheduled delivery appointment and may involve a liftgate, forklift, or other unloading equipment at the destination.

• We ship primarily within the continental United States. International shipping, Alaska, Hawaii, and remote locations are available on a case-by-case basis and will be quoted separately.

Delivery estimates are provided but actual delivery times can vary due to carrier schedules, weather, traffic, or other factors beyond our control.

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Shipping Costs

Shipping charges are calculated and quoted prior to order finalization. Factors include weight, dimensions, destination, and shipping method.​

• Additional fees may apply for: liftgate service, residential delivery, limited-access locations, address corrections, redelivery, or fuel surcharges.

All shipments are FOB Origin unless otherwise specified in writing. Title and risk of loss generally pass to the customer upon tender to the carrier.

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Customer Responsibilities Upon Acceptance of Shipment

It is your responsibility to inspect all shipments thoroughly upon delivery.

1. Visible Damage or Shortages:

   • Inspect the exterior packaging and contents before signing the delivery receipt (Bill of Lading or Proof of Delivery).

   • Note any visible damage, shortages, or exceptions on the carrier’s delivery receipt (e.g., “damaged packaging,” “crushed corner,” “short 1 unit”). Have the driver acknowledge it.

   • Take clear photographs of the packaging, any damage, and the overall shipment before unloading.

   • Do not refuse the entire shipment for multiple items unless it is completely unusable—accept it and note exceptions to preserve your claim options.

2. Concealed Damage: If damage is discovered after opening the packaging, notify us and the carrier immediately (ideally within 24–48 hours of delivery, and no later than the carrier’s deadline, often 5–7 days). Retain all original packaging, packing materials, and damaged items for inspection.

3. Acceptance: Signing the delivery receipt without noting exceptions constitutes acceptance of the shipment in “apparent good order and condition.” Once accepted without proper notation, responsibility for any subsequent issues (including damage that could have been noted at delivery) shifts to the customer.

Failure to properly inspect, document, and notify may result in denial of damage claims by the carrier and/or us.

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Claims for Damaged or Lost Shipments

• Contact us immediately with your order number, tracking details, photos, and carrier documentation.

• You must cooperate fully, including making the shipment available for carrier inspection if required.

• We are not responsible for delays or denials caused by improper documentation or late reporting.

Other Important Notes

• Returns: All shipping charges for returned parts are the responsibility of the customer. Return shipping is typically the customer’s responsibility unless the shipment was damaged or incorrect due to our error.

• Force Majeure: We are not liable for delays caused by events beyond our reasonable control (e.g., weather, strikes, carrier issues, natural disasters).

• This policy is subject to change. Please review it periodically or contact us with questions.

For questions about your specific shipment, contact our customer service team at 844-349-5665.

Thank you for choosing ClimaTemp Portables. We strive for reliable delivery and stand behind our products and service.

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​Return Policy

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We accept returns within 30 days of the original purchase date, subject to the conditions below.

Eligibility

• Items must be unused, undamaged, and in original packaging with all accessories, manuals, and tags included.

• Proof of purchase (invoice or order confirmation) is required.

• Custom, special-order, or modified units are not eligible for return.

• Opened consumables (filters, etc.) and items showing signs of use or installation are not eligible.

Restocking Fee
A 20% restocking fee will be deducted from the refund for all approved returns.

Return Process

1. Contact us within 30 days to request a Return Authorization (RA) number. Returns without prior authorization will not be accepted.

2. The customer is responsible for shipping the product back to ClimaTemp and for all associated shipping costs and risk of loss or damage in transit.

3. Ship the item in its original packaging.

4. Upon receipt and inspection, we will issue a refund or credit of the purchase price less the 20% restocking fee (and any original outbound shipping charges, if applicable). Refunds are processed to the original payment method within 10 business days of completed inspection.

Exceptions
Warranty claims are handled separately under the manufacturer’s warranty terms and are not subject to this return policy.

This policy applies to standard stock items. Contact us with any questions before placing an order.